eScripts
Pearcedale Medical are now offering our patients access to electronic prescriptions which can be sent directly to a patient via SMS or email. For more information click here
Telehealth
From Thursday 1st July, only short appointments are available for phone consultation which includes script renewal/requests, medical certificates and results. For all other appointments, you are required to attend the clinic for a face to face consultation.
Medical Certificates
Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation. Please note, certificates can not be backdated.
Appointments
An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.
All patients are required to be present at each visit. It is not acceptable for relatives to attend an appointment on behalf of the patient unless appropriately documented by law. (e.g power of attorney, carer of disabled child.)
If you need a new script or a medical certificate, an appointment is required.
If you are a new patient to our clinic, please make sure you arrived 10 minutes before your appointment to fill in registration form or download them via these links and fill them in.
BetterConsult
Never forget what you want to cover with your GP - Take your time documenting each health concern before your appointment.
Answer questions about your health, in private - Consider your symptoms and medications, in privacy.
Rely on security of your medical data - Document your information securely so that it is only seen by your Doctor.
Privacy & Access Policy
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. Your medical record is a confidential document. It is the policy of the practice to maintain the security of your personal health information at all times and to ensure that this information is available only to authorised members of staff.
Personal Request for copy of Health Record
Further information is available from the Office of the Australian Information Commissioner on 1300 363 992
Cancellation
There may be a cancellation fee if we do not receive notice of your cancellation. We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.
This enables us to reschedule the day for other patients. A fee may also apply if you miss your appointment without any cancellation notice.
After Hours
If you require a doctor outside of our business hours, please call our afterhours services Doctor Doctor on 13 26 60.
Reminders & Recalls
Our practice is committed to timely, preventative care and patient management. At the time when you first register at the practice, your permission will be sought to be included in our reminder program. In this program, we send out an sms to advise you that you have ‘non urgent results’ to follow up and to make an appointment. We also send an SMS to tell you about important clinical reminders such as Cervical Screening and other tests that may be due at a special interval, such as a blood test.
Home Visits
Home Visits are available for registered patients of Pearcedale Medical Centre whose condition prevents them from attending the practice and are located within Pearcedale. Suitability for a home visit will be determined by the Practice Manager and attending General Practitioner. Please note, if a patient does not meet the clinic's eligibility requirements, the patient will be assessed on a case by case basis.
Emergencies
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
Customer Feedback
This practice acknowledges that patient complaints are an important source of customer feedback.
Please ask at reception is regards to our email policy.
Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.
If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.
Communication/Telephone Policy
Our clinic offers regular patients of the practice who have attended the clinic within the past 12 months’ access to telehealth consultations with any of our general practitioners. Please ensure you provide reception with the most suitable contact number at the time of booking. Please note, a fee may occur if you do not hold a valid concession/pension care which is expected to be settled on the day.
Email Policy
As email correspondence is not considered to be a secure source to send or receive sensitive information, we ask our patients to provide us with written consent and 3 points of identification via email prior to any information being released. Please note, our clinic does not initiate emails with our patients however will respond within 3 business days if the above information has been provided.
For more information, please see Email-Policy-and-Procedure for more details.
Social Media
Our practice uses social media network platforms such as Facebook to inform the community of any relevant health information and changes to the practice.
For more information, please see Social-Media-Policy for more details.
TIS National – Free Interpreting Service
The Free Interpreting Service aims to provide equitable access to key services, that are not government funded, for people with limited or no English language proficiency.
The Free Interpreting Service is delivered by TIS National, on behalf of the Department of Social Services.
The Free Interpreting Services helps eligible groups to communicate with clients who have limited or no English language proficiency. Using credentialed interpreters can facilitate better access to essential services for these clients and is particularly important for conversations in technical, legal or health contexts.
TIS National interpreters are bound by a professional code of ethics, which requires them to:
- interpret information accurately and honestly
- maintain confidentiality
- be impartial and objective
- act in a professional manner at all times.
TRANSLATING AND INTERPRETING SERVICE
Phone: 131 450
Email: tis.prebook@border.gov.au
Postal Address:
TIS National
GPO Box 241
Melbourne VIC 3001
Ask us a Question or Give Feedback
Your message will be dispatched directly to our staff who will answer as soon as they can.