Patient Information

eScripts

Pearcedale Medical are now offering our patients access to electronic prescriptions which can be sent directly to a patient via SMS or email. For more information click here

Telehealth

From Thursday 1st July, only short appointments are available for phone consultation which includes script renewal/requests, medical certificates and results. For all other appointments, you are required to attend the clinic for a face to face consultation.

A standard appointment will cost $95 with a Medicare rebate of $41.40. Patients who hold a valid health care card or pension card are charged a discounted rate of $70 with a rebate of $41.40. Only patients who are under 12 years old will be bulk billed.

BetterConsult

Appointments

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.
Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

All patients are required to be present at each visit. It is not acceptable for relatives to attend an appointment on behalf of the patient unless appropriately documented by law. (e.g power of attorney, carer of disabled child.)

If you need a new script or a medical certificate, an appointment is required.

If you are a new patient to our clinic, please make sure you arrived 10 minutes before your appointment to fill in registration form or download them via these links and fill them in.

PMC-Adult-Medical-History-Form

PMC-Adult-Registration-Form

PMC-Child-Registration-Form

PMC-Childrens-Medical-History-Form

Fees

Pearcedale Medical Centre is a mixed-billing practice, so fees are at the discretion of your treating doctor. Fees are payable in full at the time of consultation by EFTpos, cash or cheque. Medicare rebates are processed at the time of service for immediate refund to your bank account.

If you are experiencing financial hardship, please discuss this at the time of consultation with your doctor.

New patients are required to pay a deposit upfront to secure your booking. A $20 deposit is required for eligible patients who hold a health care card or pension card that will be returned to you after you have attended your appointment. All private patients will be charged $50 at the time of booking that will be deducted off your account once attendance has been made. Please note, deposits are non-refundable for no shows.

Our standard fee for a consultation is $95 (Medicare rebate of $41.40)

Patients who hold a valid health care card or pension card are charged a discounted rate of $70 with a rebate of $41.40. Only patients who are under 12 years old will be bulk billed.

Additional charges may be incurred for minor procedures, 24 hour blood pressure monitoring and spirometry. These will be discussed in full prior to making an appointment.

Appointments with our Allied Health Professionals may also incur a private fee.

Please contact us if you wish to discuss any fees relating to your appointment.

Privacy & Access Policy

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. Your medical record is a confidential document. It is the policy of the practice to maintain the security of your personal health information at all times and to ensure that this information is available only to authorised members of staff.

Privacy Policy

Personal Request for copy of Health Record

Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

Cancellation

There may be a cancellation fee if we do not receive notice of your cancellation. We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

This enables us to reschedule the day for other patients. A fee may also apply if you miss your appointment without any cancellation notice.

Medical Certificates

Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation. Please note, certificates can not be backdated.

Reminders & Recalls

Our practice is committed to preventative care. At the time when you first register at the practice, your permission will be sought to be included in our reminder program, which also includes the National Immunisation Register and Victoria Cytology Registry.

Please advise the staff if you do not wish to participate in this program.

Home Visits

Home Visits are available for registered patients of Pearcedale Medical Centre whose condition prevents them from attending the practice and are located within Pearcedale.  Suitability for a home visit will be determined by the Practice Manager and attending General Practitioner. Please note, if a patient does not meet the clinic's eligibility requirements, the patient will be assessed on a case by case basis.

Emergencies

If you have an emergency please telephone 000 or go to your nearest Emergency Department.

Customer Feedback

This practice acknowledges that patient complaints are an important source of customer feedback.

Please ask at reception is regards to our email policy.

Under the Health Services Act 1987 people with complaints should try to resolve them directly with the health service provider.

If a satisfactory outcome is not achieved then complaint can be directed to the Health Services Commissioner for action by calling 03 8601 5200.

Communication/Telephone Policy

Our clinic offers regular patients of the practice who have attended the clinic within the past 12 months’ access to telehealth consultations with any of our general practitioners. Please ensure you provide reception with the most suitable contact number at the time of booking. Please note, a fee may occur if you do not hold a valid concession/pension care which is expected to be settled on the day.

Email Policy

As email correspondence is not considered to be a secure source to send or receive sensitive information, we ask our patients to provide us with written consent and 3 points of identification via email prior to any information being released. Please note, our clinic does not initiate emails with our patients however will respond within 3 business days if the above information has been provided.

For more information, please see Email-Policy-and-Procedure for more details.

After Hours

If you require a doctor outside of our business hours, please call our afterhours services Doctor Doctor on 13 26 60.

Social Media

Our practice uses social media network platforms such as Facebook to inform the community of any relevant health information and changes to the practice.

For more information, please see Social-Media-Policy for more details.